CHRISTOPHER SHARPE
Hospitality Host | Front-of-House & Guest Experience Leader
Profile summary
Senior hospitality professional with 8+ years of experience across UAE luxury hotels, fine-dining venues, and premium airline service. Proven track record in front-of-house leadership, VIP guest handling, high-volume reservations, and service recovery within five-star environments. Highly trusted to manage guest flow, optimize seating and table turnover, coordinate private dining and corporate events, and uphold brand standards under pressure. Recognized for professionalism, calm decision-making, and the ability to elevate guest experience while supporting operational efficiency and revenue performance. Led front-of-house operations in a high-volume luxury dining environment, managing guest flow, seating strategy, and daily service execution. Handled VIP guests, special requests, private dining reservations, and high-profile events with discretion and professionalism. Maintained full control of reservations and waitlists using SevenRooms, ensuring accuracy and optimal table utilization. Optimized table rotation and seating plans to improve guest turnover and support revenue performance. Delivered effective service recovery and guest issue resolution, protecting brand standards and guest satisfaction. Trained and supported new team members on service standards, guest handling, and operational procedures. Worked closely with management on corporate events and large-scale dining operations.
Key skills
Professional experience
Supervised daily dining operations in a premium restaurant environment, ensuring smooth service flow and brand compliance. Managed guest greeting, seating, order coordination, and follow-up to deliver a polished guest experience. Resolved guest concerns professionally, executing service recovery with confidence and discretion. Coordinated closely with kitchen and bar teams to maintain timely, accurate, and consistent service delivery. Oversaw opening and closing procedures, including setup, cleanliness, and operational readiness. Conducted inventory checks and placed orders for crockery, cutlery, and essential restaurant supplies.
Delivered premium hospitality and personalized service across international long-haul flights. Ensured full compliance with aviation safety regulations, emergency procedures, and operational protocols. Managed medical situations, special-assistance passengers, and in-flight disruptions calmly and professionally. Conducted pre-flight safety checks, cabin inspections, and safety demonstrations. Developed strong crisis-management, communication, and cultural awareness skills through daily global passenger interaction.